Terms of Service – Nilaya Pearl
Effective Date: 14/08/2025
Welcome to Nilaya Pearl. By using our website NilayaPearl.com and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Nilaya Pearl sells pearl jewelry and accessories worldwide. All products are described and photographed to the best of our ability. Slight variations in color, shape, or size may occur due to the nature of pearls.
2. Ordering & Payment
– Orders are confirmed once payment has been received.
– We accept PayPal, credit/debit cards, QRIS (Indonesia), and Indonesian bank transfers.
– Prices are listed in [Insert Currency] and exclude shipping costs unless otherwise stated.
3. Shipping & Delivery
– We ship worldwide. Customers are responsible for shipping fees, customs duties, and import taxes.
– Shipping timelines vary depending on the destination. Estimated delivery dates will be provided where possible, but delays may occur.
4. Refund & Return Policy
– Returns are only accepted for damaged or incorrect items.
– If Nilaya Pearl is at fault, we will:
– Cover the cost of sending a replacement and the customer’s return shipping.
– Offer a refund to the original payment method or store credit, as the customer chooses.
– If Nilaya Pearl is not at fault but both parties agree to a return, the customer will cover return shipping and may receive store credit or a refund.
– Customers must return the original item before a replacement or refund is processed, unless otherwise agreed by both parties.
5. Custom Orders
Custom orders are available for pearl beads, loose pearls, and pearl strands. These are non-refundable unless damaged or incorrect.
6. Warranty
All Nilaya Pearl products come with a warranty against manufacturing defects. Normal wear and tear or improper handling is not covered.
7. Intellectual Property
All designs, images, and content on NilayaPearl.com are the property of Nilaya Pearl. They may not be reproduced without written permission.
8. Limitation of Liability
Nilaya Pearl will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law
These Terms are governed by the laws applicable in the country where Nilaya Pearl operates, without regard to conflict of law principles.
10. Contact Information
For any questions, please contact us at:
Email: NilayaPearl@outlook.com / Andrew@NilayaPearl.com